Business, Web Design & Digital Marketing Resources
Tutorials, Podcasts and videos about e-commerce, web design, WordPress, Divi, eLearning, customer engagement and more
Styling your “contact forms” in WordPress without HTML or CSS code!
There is no doubt that contact form 7 WordPress plugin is one of the most popular and widely used plugins to have a "call to action -CTA" & capture a name & email or add them to a list. The problem is that the generic contact form 7 would not usually match the...
How much to pay for social media services?
Find out what you would normally expect to pay for social media services, listed by each activity you might be looking to hire for! In order to get your company active on social media, you need someone who will manage these services. Unless...
BEST way to improve customer experience? Give them your EARS!
Last week I was having coffee with a friend and as we discussed December, Christmas, and their office events, she told me how her company has recently switched restaurants because of one bad experience! Even though they have been using and recommending that...
5 Easy Steps to Improve your customer experience
Why CX? For a business to grow and become more profitable, it needs to retain its customers and attract more, you'll be looking for ways to reduce customers churn and attract more customers. Great if you can keep doing both, however, it doesn't always work this...
Let’s Improve Customer Experience “CX”
I remember the days when we filled paper forms with questions, designed attractive comment boxes and rushed after customers around the store in order to convince them to leave a piece of feedback on the products or services we offer, but times have changed …
Are you delighting your customers?
I can imagine 99% will say YES right away. But my next question is: “how do you know ? ” The truth is you don’t! or maybe you “kind of ” know because you survey them once or twice a year and look at the social media interactions (for those who use it!)
Winning the war for talent
I find it quite strange that many of the good employers, cite that it is becoming more difficult to find, attract and hire the right talent, while at the same time talented professionals looking for a new challenge also seem adamant that such opportunities are rare or non-existent!
The current recruitment processes and tools are mostly cumbersome and outdated. They are not suitable for this day and age, and notably not suitable for generation Y, AKA the Millennials. Companies and Businesses are now competing for talent and need to sell themselves to the individuals as much as candidates selling themselves to the business (not literally !)
Employee Engagement
According to Aon Hewitt’s 2014 report, global employee engagement stood at 61% and it varied from region to region between 57% and 65%, which shows great improvement from previous years where in some regions employee engagement was less than 50%
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